In a guest article for Express Computer, Arun ‘Rak’ Ramchandran explores the critical industry transition from reactive chatbots to autonomous AI agents.

In an interview with ET Now, QBurst CEO Arun 'Rak' Ramchandran shares his perspective on the major AI trends shaping the new year.

QBurst participated in NRF 2026 in New York from January 11–13. With the theme “The Next Now,” the event highlighted a clear shift toward autonomy as a defining force in modern retail.

QBurst has partnered with Creatio, a global vendor of an agentic CRM and workflow platform with no-code and AI at its core.